Our NPS Score is 79…Let’s Celebrate!

NPS (Net Promoter Score) is a management tool used to determine the customer loyalty and satisfaction with a company or entity.

The data is compiled from an NPS survey comprised from the question:

“How likely is it that you would recommend our company, product or service to a friend or colleague?”

NPS scores are recognised globally and are scored from 1 to 100 (100 being the highest). 

We surveyed 76 of our clients across the South East Queensland region via SurveyMonkey, and are proud to say we resulted with an impressive score of 79/100.

It’s easy to assume that most of the population would pursue moving forward with a business, based on a positive recommendation from previous consumers. So, with the loyal recommendation of 76 of our clients across the South East Queensland region, you can be sure our financial advisers are well ahead in the industry standard. NPS scores are a legitimate indicator providing a numeric rating for which organisations are considered trust-worthy, provide a positive client experience, are well versed and up-to-date in their industry and hold a positive brand perception.

To put things in perspective, according to CustomerGuru & Roy Morgan, in 2019, the world’s largest search engine, Google along with Australian banking giant, Suncorp, have an NPS score of merely 11, while tech innovator, Microsoft, has an NPS rating of 45 and Target a close 43. 

We are proud to say our NPS score is an extremely successful, 79! 

RetireInvest has been going strong for 40 years and our Financial Advisers have amassed a wealth of knowledge and insights to ensure your financial goals are on track and your mind is at ease. 

We care about our clients and are here to provide professional and reliable guidance.

Book in for your FREE consultation with one of our local experts, today! 

Sources:

https://customer.guru/net-promoter-score/google

http://www.roymorgan.com/findings/8111-bank-satisfaction-and-nps-july-2019-201908260459

https://customer.guru/net-promoter-score/fortune-500

RetireInvest’s NPS score was derived from a 2018 customer survey, completed by 76 Southeast Queensland RetireInvest clients.

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