fbpx

The results are in! RetireInvest SEQ has been recognised as the experts in financial advice, with an impressive NPS result of 79 for 2019.

 
What is NPS?

NPS (Net Promoter Score) is a management tool used to determine the customer loyalty and satisfaction with a company or entity.

The data is compiled from an NPS survey comprised from the question:

“How likely is it that you would recommend our company, product or service to a friend or colleague?”

NPS scores are recognised globally and are scored from 1 to 100 (100 being the highest). 

We surveyed 76 of our clients across the South East Queensland region via SurveyMonkey, and are proud to say we resulted with an impressive score of 79/100.

 

Why should we be aware?

It’s easy to assume that most of the population would pursue moving forward with a business, based on a positive recommendation from previous consumers. So, with the loyal recommendation of 76 of our clients across the South East Queensland region, you can be sure our financial advisers are well ahead in the industry standard. NPS scores are a legitimate indicator providing a numeric rating for which organisations are considered trust-worthy, provide a positive client experience, are well versed and up-to-date in their industry and hold a positive brand perception.

To put things in perspective, according to CustomerGuru & Roy Morgan, in 2019, the world’s largest search engine, Google along with Australian banking giant, Suncorp, have an NPS score of merely 11, while tech innovator, Microsoft, has an NPS rating of 45 and Target a close 43. 

 

We are proud to say our NPS score is an extremely successful, 79! 

RetireInvest has been going strong for 40 years and our Financial Advisers have amassed a wealth of knowledge and insights to ensure your financial goals are on track and your mind is at ease. 

We care about our clients and are here to provide professional and reliable guidance.

Book in for your FREE consultation with one of our local experts, today! 

 


Book in for your FREE consultation with one of our local experts, today! 

  • This field is for validation purposes and should be left unchanged.
 
Sources:
https://customer.guru/net-promoter-score/google
http://www.roymorgan.com/findings/8111-bank-satisfaction-and-nps-july-2019-201908260459
https://customer.guru/net-promoter-score/fortune-500
 
 
RetireInvest’s NPS score was derived from a 2018 customer survey, completed by 76 Southeast Queensland RetireInvest clients.
This editorial and the information within, including tax, does not consider your personal circumstances and is general advice only. It has been prepared without taking into account any of your individual objectives, financial solutions or needs. Before acting on this information you should consider its appropriateness, having regard to your own objectives, financial situation and needs. You should read the relevant Product Disclosure Statements and seek personal advice from a qualified financial adviser. From time to time we may send you informative updates and details of the range of services we can provide. If you no longer want to receive this information please contact our office to opt out. The views expressed in this publication are solely those of the author; they are not reflective or indicative of Licensee’s position, and are not to be attributed to the Licensee. They cannot be reproduced in any form without the express written consent of the author. RI Advice Group Pty Limited ABN 23 001 774 125, AFSL 238429.
CALL NOW